TY  - BOOK
AU  - Besterfield,Dale H.
AU  - Besterfield-Michna,Carol
AU  - Besterfield,Glen H.
AU  - Besterfield-Sacre,Mary
TI  - Total quality management third edition [eastern economy edition - indian reprint]
SN  - 8120328833
U1  - 658.56 TOT 
PY  - 2005///
CY  - New Delhi
PB  - Prentice-Hall of India Private Limited
KW  - management
KW  - quality management
UR  - http://www.amazon.com/exec/obidos/ASIN/B005DIWY2Q/chopaconline-20
ER  -