TY  - BOOK
AU  - Management,Institute of
TI  - Operations and quality management
T2  - Business checklists
SN  - 0340742917 (paperback)
U1  - 658.53 OPE 
PY  - 1999///
CY  - USA
PB  - Hodder & Stoughton Ltd
KW  - management
KW  - quality management
N2  - This series offers practical guidance for middle and senior managers. Reflecting best management practice, this book offers point-by-point action checklists for operations and quality management. Each checklist comprises of the following various elements: a general introduction to each topic indicating the checklist's objectives; a definition of the management function or strategy; benefits and pitfalls of each topic; guidelines to a range of modern management techniques; details of additional information for further investigation including useful addresses and secondary reading; do's and don'ts; and "thought starters"
UR  - http://www.amazon.com/exec/obidos/ASIN/0340742917/chopaconline-20
ER  -