TY - BOOK AU - Smith,Gregory S. TI - Straight to the top SN - 9781118390030 (hbk.) U1 - 658.4038 SMI KW - Chief information officers KW - Information technology KW - Information resources management N1 - Preface -- Acknowledgments -- Key change drivers and trends impacting the CIO role today -- Why the role of the CIO continues to change -- Technologies and trends driving today's IT innovation -- IT standards and governance and the impact of consumer devices -- Service level agreements : a key to improved customer expectations and better contracts -- About the author -- Index ER -